Shipping policy

We use a "You Pay What We Pay" Shipping Policy. At checkout you will be provided with a variety of shipping options with the cost of each (what we actually pay to ship your order) and expected delivery times. Note shipping times are separate from production times.

You will be provided with a tracking number (however some shipping methods do not provide tracking) and an estimated delivery date once your order ships. We can not be held responsible for lost or damaged items during transit. We do not guarantee any completion or delivery times for your purchases.

  1. All orders are shipped with Australia Post within Australia
  2. Once order has been placed and paid in full our aim is to ship your order within 7 business days not including weekends - please do read production time on blankets and swaddles as they have longer production times.
  3. Please NOTE that November- December is our peak time and I aim to have orders shipped between 7 – 10 business days not including weekends If you do require your item for a special occasion please contact us. Sometimes times do vary depending on the amount of orders placed. Also Easter ( March) is a peak time orders can take extra time during this time.
  4. If you have purchased one of our personalised plush toys we will not start your order until we have received a confirmation that our design proof is correct before we are able to create and ship your order. Please do check your junk mail incase you have not received your design proof to save delays with despatching your order.
  5. Orders are shipped from Ormeau- between the Gold Coast and Brisbane
  6. The below is a guide with the delivery once your order has been shipped. Not including the production time.
  7. Estimated delivery time. This is only a guide- Please take into account COVID delays with postage delivery in your state 
  • QLD-Gold Coast- Sunshine Coast- 1-2 business days
  • Other QLD – 2-4 business days
  • NSW/ACT- 2 – 5 business days
  • SA- 4-6 business days
  • WA/NT- 5-10 business days.
Express shipping – 1 -2 business days excluding remote areas.
Please note that Express postage option is only for quicker delivery not production time. Please contact us if your require your order for a certain date and we may be able to help you.

Once your order has been shipped we will send you an email with tracking details to keep track of your order.
Our postage prices are quoted by weight of total order.

International Shipping . Please contact us for estimate time of deliver


Undeliverable or Refused Shipments:

If a shipment is returned to us because the address you provided in your order is incorrect or undeliverable, you will be responsible for the cost of reshipping the order to a corrected address. This includes the return item fee we incur for returned shipments.